Privacy Policy pelung88

Information We Collect

When you register and use the pelung88 platform, we collect several categories of information to ensure the services we provide are safe, legitimate and effective. The information collected includes:

• Personal identification information — full name, date of birth, identity card number (MyKad) or passport, nationality and residential address.
• Contact information — email address, mobile phone number and, where relevant, mailing address.
• Financial information — details of the payment methods used (Touch 'n Go eWallet, DuitNow, FPX, or crypto), deposit and withdrawal records, and transaction history within the account.
• Gaming activity information — betting records, game history, wager amounts, wins and losses, and platform usage patterns.
• Technical information — IP address, browser type, operating system, device name and access log data.

Purpose of Information Use

The information we collect is used solely for legitimate service purposes related to the operation of pelung88, namely:

• Verifying user identity during account registration and when processing withdrawal requests.
• Processing financial transactions including a minimum deposit of RM10 and a minimum withdrawal of RM100 within 15 minutes to 2 hours.
• Managing bonuses and promotions you are eligible for, including a 120% welcome bonus of up to RM500 on your first deposit.
• Identifying and preventing fraud, money laundering and activities that violate our terms of service.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Conducting internal analysis to improve platform quality, user experience and overall security.
• Fulfilling reporting and compliance obligations under the international licensing conditions that bind us.

Sharing Information with Third Parties

pelung88 takes the confidentiality of user information very seriously. We do not disclose your personal information to any third party except in the following limited situations:

• Payment service providers — e-wallet providers, financial institutions and crypto transaction processors that need to handle your financial transactions according to their respective technical requirements.
• Gaming software providers — game developers providing content on our platform may receive technical data required to run gaming sessions properly.
• Regulatory bodies and law enforcement — when pelung88 is required to do so by law, court order or instruction from the international licensing body that authorises our operations.
• Fraud prevention — independent fraud prevention agencies that help us identify and block suspicious activity to protect all users on the platform.

In all situations above, the relevant third parties are bound by strict confidentiality agreements and may only use the information for the specified purposes.

Data Storage and Retention Period

All user personal data is stored on servers protected by strict physical and digital security controls. This information is retained only for as long as necessary, guided by the following:

• Active account data is retained for as long as your account is active and legitimately used on the pelung88 platform.
• After account closure, financial transaction records and identity verification information are retained for the period required by international licensing and legal compliance obligations.
• Technical logs and browsing data are generally set to a shorter retention period based on technical operational requirements.
• When the retention period ends, data is securely deleted or anonymised using non-recoverable methods.

Your Rights as a User

As a registered pelung88 user, you have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal information we hold relating to your account.
• Right of correction — if you identify any information that is inaccurate or out of date, you may request an immediate correction through our support team.
• Right of deletion — in certain situations permitted under this policy and legal requirements, you may request the deletion of your personal data.
• Right to restrict processing — you may request that we limit the use of your data for certain purposes under appropriate circumstances.
• Right to object — you have the right to object to the processing of your data for certain purposes that are not a core requirement of the service.

To exercise any of the above rights, contact the pelung88 support team via live chat or email. We will process your request within a reasonable time and in accordance with the requirements of this policy.

Data Security Measures

pelung88 implements various technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or unintentional disclosure:

• SSL/TLS encryption for all data transmitted between user devices and our servers.
• Databases protected by multi-layered firewalls and intrusion detection systems.
• Role-based internal access controls — only specifically authorised staff may access sensitive data.
• Continuous 24-hour monitoring of our systems to identify security threats and vulnerabilities.
• Regular security audits by independent experts to ensure our systems meet current security standards.
• Clear incident response procedures for managing and notifying users in the event of any significant data breach.

Cookies and Tracking Technologies

pelung88 uses cookies and similar tracking technologies to operate the platform properly and improve user experience. There are several types of cookies we use:

• Essential cookies — required for core platform functions such as maintaining your login session and account security. These cookies cannot be disabled.
• Preference cookies — store your settings choices such as language, display and game preferences to make subsequent sessions easier.
• Analytics cookies — help us understand how users interact with our platform through anonymised usage data, allowing us to make ongoing improvements.

You can control and delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain parts of the pelung88 platform.

Changes to This Privacy Policy

pelung88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any significant changes will be communicated to you in the following ways:

• Notification via email to the address registered in your account.
• A clear notice on the pelung88 platform login page before the changes take effect.
• An updated "Effective Date" at the top of this page.

Your continued use of the pelung88 platform after policy changes take effect constitutes your agreement to the updated terms. If you do not agree with any changes, you may close your account and contact our support team for further guidance.

Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how pelung88 handles your personal data, our team is ready to help:

• Live chat — available 24/7 directly from the pelung88 platform in Malay and English.
• Email — send your enquiry to [email protected] and we will respond within a reasonable time.

Our data protection team will review every request carefully and respond thoroughly. We encourage you to contact us first before raising any complaint with a regulatory body so that we can resolve any issue directly.